These terms govern your use of elephantandvale.com and your purchase of services from Elephant & Vale, a brand of Legacy Asset Stewardship LLC ("we", "us", "our"). By using the site, placing an order, or paying an invoice or payment link, you agree to them. They are written to be read, not to hide anything; if a term here is unclear, ask us and we will explain it before you commit.
1. What we do
We provide business and creative services from the menu published on our What we do page: brand development, website design and development, AI-assisted marketing, local visibility work, custom application development, social media management, vehicle wraps and billboards, and video production. Each service is described on the menu; the description there, together with anything we agree in writing, defines the scope of the work.
2. Orders, quotes, and acceptance
Placing items on your tab and sending an order is a request for services. When your tab includes priced items, continuing to checkout also sends us your whole tab, so any quoted items reach us as a quote request whether or not you complete payment. For quoted items, we will review your request and come back with a price; no contract exists for quoted work until you accept our quote and pay. A message sent through our Talk to Theresa page is an inquiry, not an order. We may decline any order at our discretion, in which case anything you have paid for the declined work is refunded in full. Please make sure the information you give us is accurate; we build from what you provide.
3. Prices and payment
Prices are shown in United States dollars. The price shown at checkout is exactly what you are charged. All payments are processed by Stripe over encrypted connections; we never see or store your card number.
- One-time services are due in full at checkout, and work begins after payment.
- Recurring services, such as monthly management plans, bill in advance on a repeating basis (monthly or yearly, as stated when you purchase) until cancelled.
- Combined purchases, where a setup fee is paired with a recurring plan, charge the setup amount today; the recurring amount begins 30 days later and is billed automatically to the payment method you used, exactly as disclosed on the checkout page.
- Payment links we send you are for the specific work and amounts described on them. A link can be paid once, and unless we say otherwise it expires 30 days after we create it. If yours has expired, just ask for a fresh one.
Where sales tax applies, it is collected as required by law. If a payment fails or is reversed, we may pause work until it is resolved.
4. Cancelling and refunds
Recurring services can be cancelled at any time by writing to us. Cancellation takes effect at the end of the billing period already paid for; we do not charge again after that, and paid periods are not partially refunded.
One-time services: if we have not yet begun your project, we will refund your payment in full on request. Once work is underway, refunds are prorated to reflect work not yet performed. Completed and delivered work is not refundable.
Quoted and custom work follows the payment and refund schedule stated in its quote or written agreement; where the quote is silent, the one-time rules above apply.
5. What we need from you
Good work needs your participation. You agree to provide, reasonably promptly, the materials, information, decisions, and access the work requires, and you confirm that everything you give us (text, images, logos, accounts, data) is yours to give or properly licensed. Delays in providing materials or feedback may extend timelines, and prolonged unresponsiveness after repeated attempts to reach you may be treated as cancellation under section 4.
6. Ownership of the work
When your project is paid in full, the finished deliverables belong to you. Two ordinary exceptions: third-party components (fonts, stock imagery, software, plugins, platforms) remain governed by their own licenses, and the general-purpose tools, frameworks, and know-how we bring to every project remain ours. Until full payment, deliverables remain our property. We may show completed work in our portfolio and marketing; if you prefer we not, tell us and we will respect it.
7. Your accounts and third-party services
Domains, hosting, social media profiles, payment accounts, and similar services set up in your name belong to you, including the credentials. Third-party platforms we build on or manage for you (for example website hosts, social networks, and advertising platforms) have their own terms and can change their rules, pricing, or features; we are not responsible for their decisions, outages, or policy changes, though we will always work in good faith to adapt.
8. AI-assisted work and marketing outcomes
Some of our services use artificial intelligence to help produce marketing content and materials. We review AI-assisted output with professional care, and you have the final say on anything published for your business; tell us at any time if you want something changed or withdrawn. Marketing, search visibility, social media, and advertising are influenced by many forces outside anyone's control, so while we bring skill and honest effort, we do not guarantee specific business results such as rankings, traffic, followers, leads, or revenue.
9. Warranties and disclaimers
We warrant that our services are performed with professional skill and care. Beyond that, to the fullest extent permitted by law, the site and our services are provided as is, without other warranties, express or implied, including fitness for a particular purpose. Nothing in these terms limits rights the law does not allow to be limited.
10. Limits of liability
To the fullest extent permitted by law, our total liability for any claim arising out of the site or our services is limited to the amount you paid us for the service giving rise to the claim during the twelve months before the claim arose. We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data.
11. Your responsibility for your materials
You agree to cover us for claims arising from materials you provide or instructions you give, such as content you did not have the rights to use. Likewise, we stand behind the originality of the work we author for you.
12. Ending the relationship
You may stop services as described in section 4. We may suspend or end services for non-payment, for unlawful use, or for abusive conduct toward our people, with notice and, where the issue can be fixed, a fair chance to fix it. Sections that by their nature should survive (ownership, payment obligations, liability limits) survive the end of services.
13. Using the site itself
You agree not to abuse the site: no attempts to breach its security, scrape it, overwhelm it, submit false orders, or interfere with other visitors. The site's content, design, and brand are ours and may not be copied for commercial use without permission.
14. Governing law and disputes
These terms are governed by the laws of the State of Arizona and the United States, without regard to conflict-of-law rules. If a disagreement arises, we both agree to try in good faith to resolve it directly first; failing that, disputes belong to the state or federal courts located in Arizona. If any part of these terms is found unenforceable, the rest remains in effect.
15. Changes to these terms
We may update these terms as the business evolves. The date at the top reflects the latest version, and changes apply from the date they are posted. Work already agreed continues under the terms in effect when you purchased it.
16. How to reach us
Questions about these terms, cancellations, or anything else: Theresa@legacyassetstewardship.com.